Refund Policy

Last Updated: 15 July 2024

Thank you for choosing Galle Cabs & Tours. We value your trust and aim to provide reliable and transparent service. This Refund Policy explains the conditions under which refunds may be issued for services booked through our website or other official booking channels.

By making a booking with Galle Cabs & Tours, you agree to the terms outlined in this Refund Policy.

1. Business Information

Business Name: Galle Cabs & Tours
Service Type: Taxi Service (Online)
Website: https://www.gallecabsandtours.com

Contact Details:
📍 Address: 418B, Diya Ela Addara , Dunwaththa, Baddegama
📞 Hotline (24/7): +94 77 582 0726
📧 Email: info@gallecabsandtours.com

2. Refund Eligibility

Refunds may be considered under the following circumstances:

Service cancellation by Galle Cabs & Tours
Advance payment made for a service that could not be provided
Duplicate or incorrect payment made by the customer
Service not delivered as confirmed due to operational issues

Refunds are not guaranteed in all cases and are subject to review.

3. Customer-Initiated Cancellations

Cancellation requests must be communicated via phone or email.
Refund eligibility depends on the timing of the cancellation and the type of service booked.
Last-minute cancellations may be non-refundable, especially for pre-arranged tours and airport transfers.
Specific cancellation conditions may be communicated at the time of booking.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

No-shows by the customer
Delays caused by the customer
Changes in travel plans after service confirmation
Delays due to traffic, weather, or force majeure events
Services partially used or already completed

5. Refund Method

All approved refunds will be processed back to the original payment method used by the customer.
This includes card payments, bank transfers, or digital wallet payments processed via PayHere (Pvt) Ltd.
Refunds will not be issued in cash for online payments.

6. Refund Processing Time

Once approved, refunds will be initiated within 7–14 business days.

Actual crediting time may vary depending on:

Payment method
Issuing bank
Payment service provider policies

7. Partial Refunds

In certain situations, partial refunds may be issued at the discretion of Galle Cabs & Tours, depending on:

Service usage
Cancellation timing
Operational costs already incurred

8. Dispute Resolution

If you believe a refund decision was incorrect, you may contact us with supporting details. We will review and respond within a reasonable timeframe.

9. Policy Amendments

We reserve the right to modify or update this Refund Policy at any time.
Any changes will be posted on this page with a revised date.

10. Contact Us

For refund-related inquiries, please contact:

📞 +94 77 582 0726
📧 info@gallecabsandtours.com
📍 418B, Diya Ela Addara , Dunwaththa, Baddegama